Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of CLEAN SIMPLICITY. The collective work includes works that are licensed to CLEAN SIMPLICITY. Copyright 2009, CLEAN SIMPLICITY ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with CLEAN SIMPLICITY or purchasing CLEAN SIMPLICITY products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with CLEAN SIMPLICITY or to purchase CLEAN SIMPLICITY products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by CLEAN SIMPLICITY. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of CLEAN SIMPLICITY used in the site are trademarks or registered trademarks of CLEAN SIMPLICITY
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, CLEAN SIMPLICITY disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. CLEAN SIMPLICITY does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. CLEAN SIMPLICITY does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
CLEAN SIMPLICITY shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if CLEAN SIMPLICITY has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a CLEAN SIMPLICITY product is mistakenly listed at an incorrect price, CLEAN SIMPLICITY reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. CLEAN SIMPLICITY reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, CLEAN SIMPLICITY shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by CLEAN SIMPLICITY without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
CLEAN SIMPLICITY may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to CLEAN SIMPLICITY.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of CLEAN SIMPLICITY products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of CLEAN SIMPLICITY products) must be commenced within one (1) year after the claim or cause of action arises. CLEAN SIMPLICITY's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. CLEAN SIMPLICITY may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a CLEAN SIMPLICITY or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
CLEAN SIMPLICITY does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, CLEAN SIMPLICITY is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, CLEAN SIMPLICITY reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to CLEAN SIMPLICITY in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless CLEAN SIMPLICITY, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, CLEAN SIMPLICITY may link to sites operated by third parties. However, even if the third party is affiliated with CLEAN SIMPLICITY, CLEAN SIMPLICITY has no control over these linked sites, all of which have separate privacy and data collection practices, independent of CLEAN SIMPLICITY. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, CLEAN SIMPLICITY seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Shipping Policy
Due to the nature of using pure raw materials which are Freshly Made to order, PLEASE ALLOW 3-14 DAYS FOR SHIPPING. Most products have a 3 month self life unless refrigerated which extends life for up to 6 months.
Product Return Policy
All of CLEANsimplicity products are carefully chosen for quality and
produced with extreme care and standards. If there is a problem with
your order, please observe our return policies below.
Once the "Made to Order" product has been processed returns are not accepted for any reason.
If you are unsure of a product please order a sample before purchasing a full size product!
Due
to the nature of natural ingredients, please do not be alarmed that
there can be slight variations in color, viscosity and scent from batch
to batch. That is what makes a custom product pure and valuable to your
needs. Keep in mind though that, "These are not grounds for return."
"No Return Product Policy" UNLESS shipping error on our part,
defect, or damage during shipping -- only once a claim has been issued
by the freight carrier, not for accidentally ordering the wrong
product.
In the case of one of these errors product will be REPLACED or CREDITED to your online account only, not refunded.
If CLEANsimplicity makes a mistake, we will immediately reproduce
your product and ship it to you via the originally requested method of
transport. All refused custom product shipments will incur a 75%
restocking fee plus all shipping charges.
Note: If you paid
by credit card and an order is canceled for any reason, then there will
be an additional 4% fee for the loss that we incur from the credit card
merchants for accepting your card for payment. Cancellations, if
allowed, can only be done if we have not started making your product.
Once production has begun, we cannot cancel, credit or refund.
To Return your order in the event of damage or defect, please follow these steps:
1. Call us with your situation to obtain a Return Authorization Number. Please call 877-866-3104.
No merchandise will be accepted without a Return Authorization Number.
2. Place a copy of the original invoice and a note with the reason of the return inside the shipping box.
3. Ship the box to: 13860 Wellington Trace PO Box 220, Wellington FL 33414
4. All returns must occur within 10 days of your shipment receipt. Product must be unused and in original sealed condition.
We do not issue refunds for any reason, again unless we were at fault or shipping damage.
Back Orders & Out of Stock Items
Back
Ordered items are not an issue with CLEANsimplicity. If we are out of a
product or incapable of production due to ingredient delays, we will
notify you personally by phone to make alternate plans or choices. We
will automatically return the cost of that item and any shipping credit
to the method of payment you used unless it was by check or PayPal. No
out of state (FL) or un pre-approved checks accepted.
"Green" Return
Please
consider taking the time and effort to send back all our unused glass
jars and bottles. For every item sent back in re usable condition you
will earn $1.00 worth of credit toward your next CLEANsimplicity
purchase. Once we receive your package marked with your, name, address
& phone we will personally give you a call to verify receipt and
make a notation to credit your next purchase appropriately. CALL US
with your next order and we will be sure to apply your credit.
No online orders can be accurately credited with this "Green" return at this time.
Thank you for your patience while we continue to develop our site to accommodate your every need.
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